A global live casino gaming platform offering real-time interactive gameplay, live dealers, multiplayer tables, and immersive casino experiences. The platform serves millions of players worldwide across mobile, web, and smart TV devices, delivering high-quality streaming and secure transactions.
Hours saved annually through automated table management and player support
Accuracy in fraud checks, session validation, and transaction monitoring
Success rate for AI-driven matchmaking and game recommendations
Functional releases delivered for automation, AI, and streaming enhancements
The Chalange
The live casino platform needed to scale its operations as global demand increased. Complexities in live session scheduling, dealer allocation, fraud monitoring, and player onboarding were causing inefficiencies and delays.
Manual processes led to slower game setup, inconsistent rule enforcement, and rising support workload during peak gaming hours.
The platform also needed to improve real-time monitoring, personalize player experiences, and ensure regulatory compliance across regions all while maintaining the high-quality, low-latency experience that players expect from premium live casino gaming.
What did
Tecnologia do
The live gaming platform and TechPhobias shared a common goal of combining intelligent automation with flawless real-time experiences, making their partnership a natural fit. TechPhobias has been working with the organization since early 2022 across two key workstreams: AI-Driven Gaming Intelligence and Real-Time Operations Automation, assisting operations, compliance, and technical teams in delivering smooth, secure, and engaging gameplay.
AI-Driven Gaming Intelligence – TechPhobias collaborated with the platform’s gaming and analytics teams to identify, design, build, test and deploy AI-powered models for player matchmaking, rule enforcement, gameplay predictions and fraud detection. So far, TechPhobias has delivered multiple intelligence solutions across player recommendations, risk scoring, live session optimization and churn prediction.
Real-Time Operations Automation – TechPhobias led the automation of dealer scheduling, table management, dispute handling and support workflows. In addition, TechPhobias developed a real-time communication layer to ensure seamless coordination between game engines, live dealers, player interfaces and monitoring teams, improving in-game responsiveness and operational stability.
The Results
- 20+ intelligent and automated gaming workflows deployed
- 23,000+ operational hours saved annually
- 100% accuracy in automated session validation and compliance monitoring
- >96% success rate for AI-powered recommendations and matchmaking
- Cross-platform SDK delivered, enabling consistent experiences across mobile, web, and smart TV devices
