A major public safety travel platform used across London to help commuters navigate the city safely, providing real-time travel alerts, emergency notifications, and safety recommendations. The platform serves millions of users daily across mobile and web channels.
Hours saved annually with automated monitoring and alerts
Accuracy in incident categorization and triage
Success rate for AI-powered travel and safety recommendations
Functional releases delivered for AI, automation, and platform modernization
The Chalange
As London’s transportation network grew more complex, the travel safety platform needed a more intelligent way to process real-time data, alert commuters, and respond to emerging safety concerns.
The existing system relied heavily on manual monitoring, limited data insights, and slower response times during peak traffic hours and major city events.
This resulted in delayed notifications, inconsistent alert accuracy, and increasing pressure on operations and support teams.
The organization wanted to strengthen public safety by adopting AI-driven monitoring, automated alerting, and improved real-time decision-making, without disrupting the reliability and trust commuters expect.
What did
Tecnologia do
The travel safety platform and TechPhobias shared a common goal of combining intelligent technology with operational agility, making the partnership a natural fit. TechPhobias has been working with the organization since early 2022 in two key workstreams: AI-Driven Automation Delivery and Intelligent Platform Migration, supporting their operations and safety teams focused on real-time monitoring and commuter protection.
AI-Driven Automation Delivery – TechPhobias partnered with the platform’s safety operations team to identify, design, build, test and deploy intelligent automation solutions using advanced AI and machine learning. So far, TechPhobias has delivered more than 20 automations across core functions including incident detection, alert distribution, traffic pattern monitoring and emergency escalation.
Intelligent Platform Migration – TechPhobias led the migration of legacy systems to AI-supported mobile and web applications. In addition, TechPhobias developed a unified communication layer to enable seamless coordination between AI modules, mobile apps, transport data feeds and live support teams, ensuring faster response times and stronger public safety outcomes.
The Results
- 20+ AI-driven workflows deployed
- 19,500+ operational hours saved annually
- 100% accuracy in automated incident classification
- >93% recommendation success rate for travel and safety alerts
- AI SDK delivered, enabling cross-platform support for mobile, web, and city transport integrations
